If an RDX product is not performing to the standard you expected – chances are, it’s a knockoff.
The greatest litmus test to know if you’re doing something right is directly proportionate to the number of people trying to copy you. What these copy cats can never replicate is the amount of effort, detail and hard work that goes into our craft.
While we are extremely flattered by their attempt to imitate our quality and craftsmanship, we are also very apologetic towards our customers who have had to deal with them. We want our brand logo to remain a sign of trust and assurance of nothing but the highest quality of your purchase.
It is a shame that knockoff RDX products are finding their way into our customer’s hands as the sole purpose of creating our gear is to protect, enhance and make fitness an enjoyable experience for them.
With each product we make we pride ourselves for attaining a degree of perfection – and anything that fails to meet this standard, is simply unacceptable.
Introducing TRUE TAG. With every authentic RDX product purchased from a reseller, distributor or retailer, you will receive a TRUE TAG authenticity code that can be plugged in on the website by simply visiting RDXAuthentic.com and plugging in the verification code. If successful – congratulations you are in possession of a truly authentic and high-quality RDX product; if unsuccessful – then we duly apologies for the grief or inconvenience but you’re most likely holding a counterfeited, and inferior product in your hands.
In the case of not receiving the tag from wherever you purchased our product, or the code failing, we cannot be held liable for the counterfeit. What we CAN do, is receive your complaint and clamp down on copycat brands to stop counterfeits from affecting our customer’s experience in the future.
It is our duty to guarantee nothing but the best for the loyal fan-base that has made our brand what it is.
We want to stay true to our craft, and our promise of long-lasting high-quality gear. We want to stay true to our customers, and to being a brand that is one of a kind, unique and unfailing.